Flight Club is a well-known name among sneaker enthusiasts, offering a wide range of high-demand, hard-to-find sneakers. However, the reviews for Flight Club have been mixed, with some customers having excellent experiences and others facing significant issues.
Let’s dive into the feedback from various platforms to provide an honest overview of Flight Club.
Sitejabber: A Troubling Experience
On Sitejabber, Flight Club has a concerning rating of 1.3 out of 5 stars, with numerous negative reviews. Users have expressed significant dissatisfaction, primarily revolving around the following issues:
- Wrong Shoes Sent and Poor Communication: Many customers reported receiving incorrect orders and facing a lack of response when trying to resolve the issue. One frustrated reviewer mentioned, “First, it took more than three weeks to ship. After I followed up multiple times, they sent the wrong shoes. Now I have been waiting for the last three weeks for them to send me the address to return them, and no answer.”
- Used Shoes in Poor Condition: Some customers received used shoes that were in unacceptable condition, contrary to their expectations.
- Refund Issues: Several users highlighted that Flight Club does not offer refunds once an order is confirmed, which has left many feeling trapped with their purchase.
Given these recurring complaints, it’s evident that many customers have had problematic experiences with Flight Club through Sitejabber.
TripAdvisor: A Mixed Bag
TripAdvisor presents a more balanced view with a rating of 3.5 out of 5 stars. The reviews range from highly positive to extremely negative:
- Positive Experiences: One satisfied customer noted, “Great place for sneakerheads,” indicating that Flight Club can be a haven for those seeking rare sneakers.
- Negative Feedback: Conversely, another review labeled Flight Club as a “Fake shoes and fraudulent store,” showcasing that there are significant concerns about the authenticity of the products.
This mix of feedback suggests that while some customers have positive experiences, there are notable instances of dissatisfaction.
Trustpilot: Mostly Positive Feedback
On Trustpilot, Flight Club boasts a higher rating of 4.2 out of 5 stars, with many glowing reviews:
- Great Service: Numerous customers praised the service they received, with one stating, “Great Service,” and another mentioning, “This is my second time ordering from.”
- Amazing Customer Service: Another positive review highlighted the exceptional customer service they experienced, reinforcing that many find the support from Flight Club to be commendable.
These positive reviews indicate that a significant number of customers are satisfied with their purchases and overall experience.
Yelp: Balanced Reviews
Yelp showcases a mix of good and bad reviews, resulting in an overall rating of 2.5 out of 5 stars:
- Smooth Ordering Process: One reviewer appreciated the efficient ordering process and fast delivery, stating, “Ordering was smooth and simple. Received shoes fast. Order was as advertised.”
- Helpful Staff: Another positive review mentioned the helpfulness of the staff and the selection available, even though the pricing was higher than expected.
- Negative Feedback: Conversely, some customers were less satisfied, echoing issues similar to those on Sitejabber, such as incorrect orders and poor communication.
Conclusion: Flight Club – A Mixed Verdict
Flight Club’s reviews vary significantly across different platforms, with some customers having positive experiences and others facing notable issues. It’s essential to recognize that no company can be perfect, and individual experiences can differ.
However, the concerning reviews on Sitejabber and Yelp indicate that there are consistent problems that potential buyers should be aware of.
If you decide to shop at Flight Club, it’s advisable to proceed with caution, thoroughly read reviews, and ensure you are comfortable with their policies. While many customers have had successful purchases, the significant number of negative reviews cannot be ignored.
